Last Updated: October 11, 2025
This Privacy Policy describes how Sim ("we", "us", "our", or "the Service") collects, uses, discloses, and protects personal data — including data obtained from Google APIs (including Google Workspace APIs) — and your rights and controls regarding that data.
By using or accessing the Service, you confirm that you have read and understood this Privacy Policy, and you consent to the collection, use, and disclosure of your information as described herein.
Under the following conditions, the meanings of words with capitalized first letters are defined. The following definitions have the same meaning whether they are written in singular or plural form.
For the purposes of this Privacy Policy:
When you sign up, link accounts, or use features, you may provide Personal Data such as:
If you choose to connect your Google account (e.g., Google Workspace, Gmail, Drive, Calendar, Contacts), we may request specific scopes. Types of Google Data we may access include:
We only request the minimal scopes necessary for the features you enable. We do not request scopes for unimplemented features.
We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
We use the collected data for various purposes:
Importantly: any Google Data used within Sim is used only for features tied to that specific user (user-facing features), and never for generalized AI/ML training or shared model improvement across users.
Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Information, to United States and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Sim may disclose your Personal Information in the good faith belief that such action is necessary to:
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may aggregate or anonymize non-Google data (not tied to personal identity) for internal analytics, product improvement, usage trends, or performance monitoring. This data cannot be tied back to individual users and is not used for generalized AI/ML training with Google Data.
The Company uses remarketing services to advertise on third party websites to You after You visited our Service. We and Our third-party vendors use cookies to inform, optimize and serve ads based on Your past visits to our Service.
Google Ads remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page.
Twitter remarketing service is provided by Twitter Inc. You can opt-out from Twitter's interest-based ads by following their instructions.
Facebook remarketing service is provided by Facebook Inc. You can learn more about interest-based advertising from Facebook by visiting their Privacy Policy.
We may provide paid products and/or services within the Service. In that case, we may use third-party services for payment processing (e.g. payment processors).
We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
Sim’s use, storage, processing, and transfer of Google Data (raw or derived) strictly adheres to the Google API Services User Data Policy, including the Limited Use requirements, and to the Google Workspace API user data policy (when applicable). We explicitly affirm that:
We may only transfer Google Data (raw or derived) to third parties under the following limited conditions and always aligned with user disclosures and consent:
We restrict human review of Google Data strictly. No employee, contractor, or agent may view Google Data unless one of the following is true:
We only request scopes essential to features you opt into; we do not request broad or unused permissions. For each Google API scope we request, we maintain internal documentation justifying why that scope is needed and why narrower scopes are insufficient. Where possible, we follow incremental authorization and request additional scopes only when needed in context.
We retain data only as long as necessary for the purposes disclosed:
When you revoke access, delete your account, or stop using a feature, we remove associated data within the timeframes above. You may request deletion via in-app settings or by contacting us; we will comply promptly.
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Sim aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information.
If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Information. For more information, please contact your local data protection authority in the European Economic Area (EEA).
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale or sharing of your personal information.
We do not sell your personal information for monetary consideration. However, some data sharing practices (such as analytics or advertising services) may be considered a "sale" or "share" under CCPA/CPRA. You have the right to opt-out of such data sharing. To exercise this right, contact us at privacy@sim.ai.
We recognize and honor Global Privacy Control (GPC) signals. When your browser sends a GPC signal, we will treat it as a valid request to opt-out of the sale or sharing of your personal information.
California Civil Code Section 1798.83 permits California residents to request information about categories of personal information we disclosed to third parties for direct marketing purposes in the preceding calendar year.
To make a request under CCPA or the Shine The Light law, please submit your request using the contact information provided below.
Sim is dedicated to preserving data security by preventing unauthorized disclosure of information. This policy was created to provide security researchers with instructions for conducting vulnerability discovery activities and to provide information on how to report vulnerabilities that have been discovered. This policy explains which systems and sorts of activity are covered, how to send vulnerability reports, and how long we require you to wait before publicly reporting vulnerabilities identified.
We request that you:
Security research carried out in conformity with this policy is deemed permissible. We'll work with you to swiftly understand and fix the problem, and Sim will not suggest or pursue legal action in connection with your study.
This policy applies to the following systems and services:
Any service that isn't explicitly specified above, such as related services, is out of scope and isn't allowed to be tested. Vulnerabilities discovered in third-party solutions Sim interacts with are not covered by this policy and should be reported directly to the solution vendor in accordance with their disclosure policy (if any). Before beginning your inquiry, email us at security@sim.ai if you're unsure whether a system or endpoint is in scope.
The following test types are not authorized:
To report any security flaws, send an email to security@sim.ai. The next business day, we'll acknowledge receipt of your vulnerability report and keep you updated on our progress. Reports can be anonymously submitted.
In order to process and react to a vulnerability report, we recommend to include the following information:
If possible, please provide your report in English.
If you choose to give your contact information, we promise to communicate with you in a transparent and timely manner. We will acknowledge receipt of your report within three business days. We will keep you informed on vulnerability confirmation and remedy to the best of our capabilities. We welcome a discussion of concerns and are willing to engage in a discourse.
If you have questions, requests, or complaints regarding this Privacy Policy or our data practices, you may contact us at:
We will respond to your request within a reasonable timeframe.